Strategies for high performance in economic uncertainty
The economic volatility, sparked off by the implosion of global credit markets, continues to batter businesses around the world. Yet as postal operators grapple with the current economic situation,...
View ArticleHow strategic choice is helping postal players outperform the competition
Brian Moran and Andre Pharand
View ArticleHow postal organisations are adopting customer centricity to achieve high...
While there may be some uncertainty about who first coined the phrase “the customer is king,” there is little doubt that postal organisations are beginning to recognize the vital importance of the...
View ArticleUsing remittances to boost revenues and gain customers
An insight from Germany's leading retail bank, Deutsche Postbank, which has an 18-year history in the remittance market.
View ArticleThe lynchpin of integrated communications
A new paradigm for postal operators, by Ulisse del Gallo, Accenture Global Postal Industry
View ArticleInnovation at La Banque Postale: The importance of remittances
Jean Marie Dragon, director of marketing - means of payments at France's La Banque Postale, spoke to the Mail & Express Review about challenges in the postal sector, the bank's remittance business...
View ArticleCultivating customers
How Poste Italiane is achieving high performance by transforming customer relationships to define next-generation postal services.
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